Services
Empower your Telecom & Messaging services with trusted communication expertise
We ensure that you communicate with confidence and clarity, whether it’s for personal, business, organizational, or custom solutions. We are committed to your success and peace of mind. You can trust us to be your ally in transforming communication complexities into clear and manageable paths forward.
Personal Communications
Navigate the complexities of family and business communication dynamics with alternate or second line telephone numbers and messaging services. Whether it is for business or personal use, you can have your calls and messages with different numbers. You will know how to answer the call, forward it, or let it go to voicemail. You are in control.
Small Business
Small businesses need the same features as large businesses with comprehensive calling services. This includes handling incoming calls, local numbers, and toll-free calls with IPBX/UCASS system without the large cost. Establishing trust with your customers by guiding them to people who can handle the calls effectively is essential Calling and messaging solutions provide peace of mind for you and customers.
Sole Proprietor
Protect your workflows and communications with our telephone second line or call forwarding to your mobile phone. When you are working, it can be difficult to answer a call. We empower communication services so you will never miss an opportunity and build a robust reputation through professional call and messaging.
Everything Mobile
Communication market patterns suggest using 100% mobile services with phone systems in and out of the office. DSP has implemented mobile phones as extensions on cloud-based phone systems, reducing the cost of expensive desktop phones. A second line with a mobile software application function as your extension.
Know Your Customer
Unparalleled expertise at your service
Voice & Text Messaging
With over 30 years of experience in communications, DSP excels in navigating voice, text messaging, and call center solutions..
Messaging – Solutions
DSP has delivered voice and text messages integrated with CRM, Cpass and UCASS solutions.
These custom solutions have been used successfully for Alarms, device mo or Emergency Alarms.
Designed to customers specifications, or utilized as standard services in DSP’s CPass systems.
Call & Contact Center Services
The services provided by Call and Customer Service Contact Centers have evolved with the integration of Text Messaging, 2FA Authentication, and Chat. Utilizing these services in combination will customer communications can reduce costs. The proper implementation of these services is critical to achieving the desired results. DSP can assist with this process.
Portfolio
Compliance Rules and Regulations – Voice & Text
Our firm’s engagement in legal compliance demonstrates our dedication to the law and regulations from regulatory bodies and the FCC. Our research, focusing on critical issues and trends, not only highlight our expertise but also contribute to the ongoing compliance requirements of legal telecom and messaging practices. This work underpins our commitment to positively impact legal understanding and innovation of the communications industry.
Voice FCC Rules & Compliance
Adapting FCC Law to Modern Challenges: A Path Forward
This paper provides an in-depth analysis of how family law has evolved to address contemporary issues such as same-sex marriage, surrogacy, and digital privacy. It outlines significant legislative changes and court decisions that have shaped family law practice. By examining these trends, the paper offers insights into future legal challenges and proposes strategies for legal practitioners to better serve their clients in this dynamic area of law.
Text Messaging – SMS-MMS-RCS
Messaging Designed for Future Applications
The future of Messaging, Customer Communications and Authentication. SMS is being used in every aspect of lives and will continue as the primary mobile communications and authentication. The implementation of these service require strict adherence to regulations and fraud protection protocols. DSP designs and implements services for Person to Person (P2P) and Application to Person (A2P).
Case Studies
DSP highlights featuring major wins & success stories
Small Business Solution
Beauty Salon Call Handling and Scheduling
Background:
In the hectic environment of a Beauty Salon in coming call handling and scheduling is required to provide patrons with the best experience. That experience does not include answering calls for scheduling and messaging to stylist.
Challenge:
Overcoming phone interruptions in the salon and improving customer stylist communications.
Solution: Implementation of a cloud based IPBX solution maintaining the same phone number, and setup a mobile second line extension each stylist and scheduling. This eliminated the requirement for traditional phone lines and utilized the internet for all services. Better communication for the salon at a lower cost.
Messaging Solutions & Device Monitoring
Emergency & Event Notification Voice & Text Message
Background:
School Districts require a system to quickly notify families and students of closings and emergencies.
Challenge:
A system that is easy to use to send voice and text messages. The system is required to create a message delivery report to be used by school administrators.
Solution: DSP’s Cpass Platform supports list of contacts to be notified with the click of a button. The system send text and voice messages via service providers. The system can be integrated with school systems and security systems. One place to notify all parties.
Call Center Solutions
Call Centers Can’t Get Calls or Text Messages to Customers
Background: A significant number of calls or text messages are not being delivered to customers. Customer notifications are not completed causing customer relationships to be negatively impacted.
Challenge: Creating a solution to successfully deliver messages and completing voice calls improving customer relationships.
Solution: DSP creates a Know Your Customer (KYC) process to identify the preferred communication service type desired by the customer. The process then utilizes systems and databases maintained by the telecommunications and messaging carriers to verify that the calls and messages can be delivered in a secure and compliant manner following the and regulations set by the FCC. The end result is higher message and call delivery, improving customer relationships. Good voice and text messaging practices will enhance customer-vendor communications